SMX Advanced is now available for replay! Grab your free pass now!

Frequently Asked Questions

Below, you’ll find answers to some commonly asked questions about the event. Have any additional questions? Email us at reg@thirddoormedia.atlassian.net and we’ll respond as soon as possible.

(Still need to register? Start here!)

When is the event?

SMX Advanced aired live online, Tuesday, June 14  and Wednesday, June 15.

So I missed it?! What now?

Fear not! All sessions, keynotes, and Overtime Q&As are now available for replay. Visit the agenda to start (or continue) your training experience.

How long will I be able to watch on-demand sessions?

All sessions will be available for viewing on-demand until August 31, 2022.

How do I log into the event?

Click here to log into the event. Logging in will bring you to your My SMX page (more on that below).

How do I watch sessions?

Each session on the agenda has its own Watch button. Click this button to begin watching a given session.

Can I ask the speaker questions during the presentation?

Now that the live event has concluded, you can no longer ask speakers questions during the presentation. But you can access their contact info in the Dig Deeper tab in every session room — and we encourage you to connect with them on Twitter to ask your questions!

Can I get a copy of the speaker’s PowerPoint presentation?

In most cases, yes! Be sure to check out the “Dig Deeper” tab to the right of the video player to download a PDF version of the presentation (if available) and any other resources the speakers may offer.

What do I do if I can’t see the presentation?

In the unlikely event that the video isn’t working, try these handy troubleshooting tips:

  • Refresh your page; this is often the simplest solution to jumpstarting a video that’s successfully working for everyone else.
  • Ensure that any popup blockers or privacy settings that could prevent a video from playing are disabled.
  • Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.
  • Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.
  • Sessions will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.

If you find a slide hard to read, we recommend you increase the screen size. To do this, you can either click the Full-Screen button on the video player or try modifying your screen zoom by clicking COMMAND and the (-) key on Mac or CTRL and the (–) key on Windows.

The video is playing but I can’t hear anything… what do I do?

This is also likely due to your browser’s settings. When watching live, click the white overlay volume button to enable audio. Once you do that, you can adjust the volume by hovering over the video embed and using the controls in the bottom right of the window. When watching on-demand, adjust the volume on the bottom right corner of the video player. See below (first and second screenshots show live debut; third screenshot shows on-demand view):

If this does not work, please check the sound preferences on your computer, including the sound output settings. If you’re still experiencing a technical issue, use the Chat tab to the right of the video player to reach out to the SMX team for further assistance.

The video is playing but I’m hearing an echo… what do I do?

You likely have two instances of the session open in your browser. Close one to eliminate the echo.

Are transcripts or captions available for presentations?

While we do not currently offer this feature, if you’re using Chrome, you can enable their new caption featureClick here to learn more about setting this up for your browser.

Do you offer any proof of attendance?

Yes! All attendees will receive a personalized certificate of attendance and a nifty digital badge — perfect for sharing on social. You can access your certificate and badge on your My SMX page after the event concludes.

All this is great… but I haven’t registered yet!

What are you waiting for? Grab your SMX Advanced pass now!

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