Frequently Asked Questions

Below, you’ll find answers to commonly asked questions about SMX Master Classes. Have any additional questions? Email us at registration@thirddoormedia.com and we’ll respond as soon as possible.

(Still need to register? Start here!)

What are SMX Master Classes?

SMX Master Classes are live, virtual, expert-led, two-day deep dives into specific areas of search marketing. Led by recognized industry leaders, each Master Class delivers actionable tactics you can implement immediately to drive measurable results and intimate Q&A opportunities that address your specific queries and curiosities. Learn more about the SMX Master Classes lineup and attendees’ favorite reasons to attend.

When do the SMX Master Classes take place?

SMX Master Classes are two-part programs that will take place online Tuesday, March 8, and Wednesday, March 9, 2022, from 12:00pm – 3:00pm ET (the only exception s Bruce Clay’s Advanced SEO training, which goes until 4:00pm ET each day). Master Classes are LIVE and run concurrently (a.k.a. at the same time).

Those dates don’t work for me! Will they be available on-demand?

Yes! All Master Classes will be recorded in their entirety and available for viewing on-demand after their live debut.

How long will I be able to watch on-demand recordings?

Master Class recordings will be available for replay until May 9, 2022 (60 days after the event). Recordings will NOT be available for replay after this date.

Does $199 get me access to ALL of the Master Classes?

No — the $199 Master Class pass gets you access to ONE Master Class. However, you are able to purchase multiple Master Classes and we encourage you to do so! You’ll unlock 15% off total registration when you buy more than one, and enjoy a comprehensive cross-training experience to boot!

If Master Classes run at the same time, and if I purchase more than one, how do I watch them all?

If your purchase more than one Master Class, you will have to choose one to watch live and watch the rest on-demand. Remember — on-demand access is available through May 9, so you’ll have plenty of time to catch up with anything you miss — and rewatch it all for deeper learning.

How do I log into my Master Class?

Click here to log into your Master Class account. Logging in will bring you to your My Master Classes page, where you’ll find your purchased Master Classes, viewing tips, and additional information.

How do I watch my Master Class?

Starting on March 8, you will be able to access your Master Class on your My Master Class page.

Can I ask the instructor questions during the Master Class?

Yes! All Master Classes are 100% live, and you can ask your instructor questions at any time — either using the Chat tab to the right of the video window (if in an SMX console) or the Chat feature on the right of your screen (if in Google Meet). Instructors may answer questions right away or hold them for designated Q&A sections of their Master Class curriculum.

Can I get a copy of my Master Class PowerPoint presentation?

In most cases, yes! Be sure to check out the Dig Deeper tab to the right of the video window to download a PDF version of the presentation (if available) and any other valuable training resources your instructor may offer. If your Master Class takes place in Google Meet, you instructor or a member of the SMX team will share a link in the meeting chat where you can access the PowerPoint presentation and additional training resources.

I’m trying to watch my Master Class but it’s not playing… what do I do?

In the unlikely event that your live stream isn’t working, try these handy troubleshooting tips:

  • Refresh your page; this is often the simplest solution to jumpstarting a live video that’s successfully streaming for everyone else.
  • Some browsers have a feature that prevents videos from autoplaying. Press the play button on the video player to begin the presentation.
  • Ensure that any popup blockers or privacy settings that could prevent a video from playing are disabled.
  • Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.
  • Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.
  • Keep an eye on the Chat tab… if there is a technical error on our end, a member of the SMX team will let you know ASAP.

Master Classes will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.

The video is playing but I can’t hear anything… what do I do?

This maybe be due to your browsers’ settings (many now have features that prevent audio from auto-playing). Hover over the video window to access and adjust the volume controls. If this does not work, please check the sound preferences on your computer, including the sound output settings.

The video is playing but I’m hearing an echo… what do I do?

You likely have two instances of the Master Class open in your browser. Close one to eliminate the echo.

Are transcripts or captions available for presentations?

While we do not currently offer this feature, if you’re using Chrome, you can enable their caption featureClick here to learn more about setting this up for your browser.

Do you offer any proof of attendance?

Yes! Attending your Master Class unlocks a personalized Certificate of Completion and a nifty digital badge — perfect for sharing on social after the event. You’ll be able to access your certificate and badge through your My Master Classes page after the live event concludes. Use your certificate to demonstrate your commitment to continued training, validate registration fees, and showcase your involvement with the search marketing community.

Can more than one person from my company attend a Master Class?

Absolutely! Feel free to share the registration URL with friends or colleagues who might be interested in joining you: https://attend.marketinglandevents.com/smx-master-classes-2022/. We offer group discounts of up to 20% off depending on your party size… email registration@thirddoormedia.com to learn more!

All this is great… but I haven’t registered yet!

What are you waiting for? Grab your Master Class pass now!

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