Welcome to SMX!

Frequently Asked Questions

Below, you’ll find answers to some commonly asked questions about the event. Have any additional questions? Email us at registration@thirddoormedia.com and we’ll respond as soon as possible.

(Still need to register? Start here!)

When is the event?

SMX Next aired live online, Tuesday, November 15, and Wednesday, November 16.

So I missed it?! Were sessions recorded?

Yes! All sessions, keynotes, and Overtimes are available for viewing on-demand. Visit the agenda to start (or continue) your training experience!

How long will I be able to watch on-demand sessions?

All sessions will be available for viewing on-demand until May 15, 2023.

How do I log into the event?

Click here to log into the event. Logging in will bring you to your My SMX page (more on that below).

How do I watch sessions?

Each session on the agenda and your My SMX page has a green Watch button. Click this button to begin watching a given session.

Can I create a personalized agenda?

Yes! Visit your My SMX page, click the “Update My Agenda” tab, and follow the instructions. That’s it!

Can I ask the speaker questions during the presentation?

Now that the live event has concluded, unfortunately, so has live chat. But you can still connect with speakers on Twitter — check out their contact details in the Dig Deeper tab of each session room!

Can I get a copy of the speaker’s PowerPoint presentation?

In most cases, yes! Be sure to check out the Dig Deeper tab to the right of the video window to download a PDF version of the presentation (if available) and any other valuable training resources the speakers may offer.

I’m trying to watch a session but it’s not playing… what do I do?

In the unlikely event that the video isn’t working, try these handy troubleshooting tips:

  • Refresh your page; this is often the simplest solution to jumpstarting a video that’s successfully working for everyone else.
  • Ensure that any popup blockers or privacy settings that could prevent a video from playing are disabled.
  • Ensure your browser of choice is up-to-date. If it’s not, install the necessary updates and refresh your page.
  • Ensure that the computer you’re on isn’t behind a company firewall or other technical obstacle that would prevent a video from playing.
  • Sessions will stream in all major browsers, but we tend to find that Chrome users have optimal experiences.

If you find a slide hard to read, we recommend you increase the screen size. To do this, you can either click the Full-Screen button on the video player or try modifying your screen zoom by clicking COMMAND and the (-) key on Mac or CTRL and the (–) key on Windows. And remember — you can download a copy of the presentation (when available) and follow along that way if you prefer.

The video is playing, but it keeps pausing to buffer… what do I do?

If you encounter significant buffering, use the controls in the lower right corner of the video window to adjust your playback quality. Try 720 or 540 to help alleviate buffering issues.

The video is playing, but I can’t hear anything… what do I do?

This is also likely due to your browser’s settings. When watching live, click the white overlay volume button to enable audio. Once you do that, you can adjust the volume by hovering over the video embed and using the controls in the bottom right of the window. When watching on-demand, adjust the volume on the bottom right corner of the video player. See below (first and second screenshots show live debut; third screenshot shows on-demand view):

If this does not work, please check the sound preferences on your computer, including the sound output settings. If you’re still experiencing a technical issue, use the Chat tab to reach out to the SMX team for further assistance.

The video is playing but I’m hearing an echo… what do I do?

You likely have two instances of the session open in your browser. Close one to eliminate the echo.

Are transcripts or captions available for presentations?

While we do not currently offer this feature, if you’re using Chrome, you can enable their new caption feature. Click here to learn more about setting this up for your browser.

Do you offer any proof of attendance?

Yes! After you attend the event, you will be able to access a personalized Certificate of Attendance and digital badge on your My SMX page. Use your certificate to demonstrate your commitment to continued training, beef up your resume, and showcase your involvement with the search marketing community.

Can more than one person from my company attend SMX?

Absolutely! There’s still time to secure a spot at SMX. Feel free to share the registration URL with friends or colleagues who might be interested in joining you:  https://attend.marketinglandevents.com/smx-next-2022.

All this is great… but I haven’t registered yet!

What are you waiting for? Get started now!

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